Effective Date: December 15, 2025
1. Cancellations
Orders can be cancelled within 1 hour of placement. No cancellations thereafter.
2. Non-Refundable Cases
Incorrect address
Recipient unavailable
Improper storage after delivery
Delayed cancellation
3. Damaged or Incorrect Products
Report within 24 hours of delivery with photographs for evaluation.
4. Refund Timeline
Approved refunds are processed within 7–10 business days to the original payment method.
5. Decision Authority
All refund decisions rest with Choco Magica.
Contact: help@chocomagica.com