Refund policy

1. Cancellations

Orders can be cancelled within 1 hour of placement. No cancellations thereafter.

2. Non-Refundable Cases

Incorrect address
Recipient unavailable
Improper storage after delivery
Delayed cancellation

3. Damaged or Incorrect Products

Report within 24 hours of delivery with photographs for evaluation.

4. Refund Timeline

Approved refunds are processed within 7–10 business days to the original payment method.

5. Decision Authority

All refund decisions rest with Choco Magica.

Contact: help@chocomagica.com